Nowadays, with the phone lines and PC networks expanding, it is becoming more and more difficult to manage your calls. No matter how many lines you have established and how many people you employ to work for you, there will always be someone who has a call they will never pick up. Virtual voicemail is the solution to this problem; if someone doesn't answer their phone at work, you can leave them a message without having to worry about an awkward conversation.
The virtual voicemail systems and generally include many features. The most popular and widely-used technology with virtual voicemail is the IBM tone directory, which uses ASIC (Application Specific Integrated Circuit) chips to provide call-routing services. Other popular technologies are Nortel real-time voice mail and Telligent Voice Network. The former is a proprietary system developed by Nortel, which requires that the callers use the Nortel phone line. There are various benefits to using a virtual voicemail system, and you can learn about them by considering the following details.
- More User-Friendly Options
First and foremost, the major benefit of using a virtual voicemail system is that it provides an easy way to communicate with other people in your company. The traditional phone system cuts off the conversation once you answer, but a virtual voicemail system will allow you to continue conversing. You can even leave messages for your employees if their phone lines are down or if they are not available for the entire day.
- Better Accessibility
You can now enjoy more advantages of using a virtual voicemail system since you can conveniently access the voicemail system with your cell phone or email. Since most people use their phones to access their email, voice mail becomes a significant issue. If they have missed their calls, they automatically receive an alert like they would on their email account. It will be convenient to get urgent communications since you will always know where to find them when you need to reach them.
- New Features
Another benefit to using a virtual voicemail system is that there are many new features that you can use. The most important and popular feature includes voice-to-text transcription. It will allow you to listen to the written statements instead of them, especially if your caller is not a native speaker. In addition, many new technologies come along with a virtual voicemail system, which will provide better quality for your calls.
- Reduce Maintenance Costs
A virtual voicemail system can provide the same call volume as a physical phone number because users have unlimited contact and access settings. It helps reduce maintenance costs by not having a physical phone number to manage. The only additional stationary equipment needed is an answering machine, similar to an answering machine in a long-distance line. If you are a small company, an inexpensive virtual voicemail system can help you save money by consolidating your phone calls, voicemail and data line.
The voice mail virtual is designed to provide effective communications to your customers and employees while delivering the precise information they need. You can reduce your operating costs and improve customer satisfaction with all these features.